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General questions

• Is the U-Pass available to part-time students?

  Part-time students are not eligible for the U-Pass. If you have accommodations and have requested full-time fees, please email upass@ontariotechu.ca for further assistance.

• Can I opt-out of the U-Pass fee?

  The U-Pass fee is a mandatory ancillary fee for eligible, full-time students which ensures that all Ontario Tech students can access Durham Region Transit at a lower cost that would not be possible on an individual basis. Opting out of this fee is not possible. 

  For more information on this mandatory fee, please visit our .

• I cannot access my U-Pass and had to pay my fare out of pocket. How can I request a refund?

  If you were unable to access your U-Pass and had to pay DRT fare out of pocket, please call the PRESTO Contact Centre at 1-877-378-6123 to request a refund. 

  Be sure to describe the technical issue you experienced so their team can investigate.

PRESTO

• Can I use my PRESTO card or the PRESTO app to access the U-Pass?

  The U-Pass is now available for use with physical and digital PRESTO cards only. It is no longer accessible with the PRESTO E-Tickets app.

  Before each semester begins, eligible, full-time students will receive an email with their unique U-Pass voucher code, which they can load onto their PRESTO card.

• I already have a PRESTO account registered under a personal email address. Can I access my U-Pass through this account?

  Your PRESTO account does not need to be created using your ontariotechu.net email address. You will be able to redeem your voucher once your PRESTO card is registered to your account.

• I have a digital PRESTO card. What happens if my phone loses power during my travels?

  If you are an Android user, make sure your phone has enough battery power to tap your PRESTO card. If your battery dies, you will be required to pay your fare out of pocket. To avoid paying this fee, please ensure that your phone is always charged. Charging stations are available on campus for student use.

  If you are an iPhone user with Express Mode enabled, the Power Reserve feature allows you to tap your PRESTO card for up to five hours after your battery dies.

• Do I need an internet connection to use my U-Pass with a digital PRESTO card?
  You will need an internet connection to download the , redeem your voucher and check your card details. It is not required when tapping your card during daily travel.
• What if my physical PRESTO card is lost or stolen?

  Visit PRESTO's website for information on . Your card must be registered to your account before you can report it as lost.

  If you experience any issues with replacing your card, please call the PRESTO Contact Centre at 1-877-378-6123.

• What if I lose or factory reset my phone?

  For PRESTO in Apple Wallet:

  1. Report your device as lost in the Find My app immediately. This will also suspend your PRESTO card.
  2. Log into your , select the person icon in the top right corner and select Manage Apple Account.
  3. Tap the drop-down arrow beside Apple Account, then tap Devices.
  4. Select your lost device, navigate to the Wallet & Apple Pay section and tap Remove Items.
  5. Follow the prompts to remove your cards from Apple Wallet.
  6. Sign in with your Apple ID on your new device.
  7. Open Apple Wallet and tap the plus icon. 
  8. Select Previous Cards and follow the prompts.

  For PRESTO in Google Wallet:

  1. Open the Google Wallet app on your new device and select your PRESTO card.
  2. Select the three vertical dots in the top right corner.
  3. Scroll down and select Move card to another device. This will allow you to deactivate your PRESTO card and reactivate it after the factory reset is complete.
  4. Once the factory reset is complete, install the Google Wallet app and select Activate.
  5. Follow the on-screen prompts to reactivate your card.

  Please note: These steps cannot be completed if your card has not been registered to your PRESTO account.

• Who do I contact for technical support with my U-Pass or the PRESTO app?
  Please call the PRESTO Contact Centre at 1-877-378-6123.

Transit

• Can I use the U-Pass for transit agencies other than Durham Region Transit?

  Your U-Pass voucher is valid for , and only for each semester that you qualify.

  Once you redeem your voucher, the post-secondary (PS1) fare type will automatically be applied to your PRESTO card, which will allow you to pay a discounted fare when travelling on GO Transit. There is no need to apply for the GO Transit discount if you have received a U-Pass.

  You will also pay a discounted fare when transferring between DRT and other transit agencies included in the One Fare program.

• I am not eligible for the U-Pass. Are there any other discounts that I qualify for?

  All full-time students are eligible for the , whether or not they have received a U-Pass.